Ridership Alerts

You need to adjust the time zone. Follow these steps.

1. Log into your account on the Z Pass+ website. 2. Click on the "Settings" tab.
3. Click on the "Account and Payment Info" tab. 4. From there, you can adjust the time zone.

There are several reasons why this may occur:

1. The confirmation codes come from a "do not reply" email address. Your cell company may filter it as spam. Contact your cell company and ask them to add zonarsystems.com to the White List. This is a list of email addresses that are allowed past spam filters.

2. Your mobile plan must include SMS service. If you are unsure whether or not SMS service is included in your data plan, contact your mobile device provider to verify.

3. In addition, make sure that SMS messages are enabled in your device's settings. Sometimes, SMS is not enabled by default or can be disabled if you have updated your operating system.

4. Make sure that your number was entered correctly on the Z Pass+ website.

When the student's card is scanned, the scan is tagged with the latitude/longitude where it took place. This information is then reverse geocoded by Bing Maps to reflect the nearest street address. Sometimes, especially if the scan takes place in a large parking lot, the latitude/longitude will reflect an address that is adjacent to the parking lot. While the latitude/longitude is very accurate, Bing has no way of knowing which side of a large parcel actually matches the street address of the building, so it will select the closest one.

If you are still experiencing problems, contact the Transportation Office.

Text notifications will occur whenever your child’s card is scanned. To register for these notifications, enter your contact information into the Z Pass+ website. To do this, click on the Settings tab and then on Notifications. Enter your name and cellphone number or email address.

This is typically due to one of two reasons:

• The school district may not have updated your child's information yet.
• The school district may have entered your child's information in a different manner than expected.

Contact the transportation administration depending on the documentation received with your child's Z Pass bus card for assistance in resolving this issue.