Ridership Alerts

Utilizing the Transportation Pass (T-Pass) for elementary students and Student IDs for secondary, Z Pass Ridership Alerts allows parents and guardians the ability to view screen capture of zpass websitewhen and where their child gets on and off the bus either online, or by mobile app. Notifications can also be sent directly to your computer or your cell phone via text message.
 
After students scan on or off the bus, that information is instantly secured and available to you. After you sign up for Ridership Alerts, you will be able to:
  • Know the date, time and location your child boarded and exited the bus.
  • Receive instant notifications directly to your email or phone.
 
Please note that our T-Pass and the Z Pass Ridership Alerts program DOES NOT track students or the buses location in real time.
 
Below are frequently asked questions regarding Z Pass Ridership Alerts and how it is used. For additional questions, please contact the Transportation Department at 830-885-9800.
The T-Pass is an RFID enabled card issued to all Pre-K through 5th grade students. This card will be scanned when students both enter and exit the school bus to increase safety and efficiency. 
 
You can find more information on the T-Pass here.
Z Pass Ridership Alerts is a program that utilizes information from the T-Pass and Student IDs to allow parents and guardians the ability to log into their account (once created) to view when and where their child(ren) gets on and off the bus. Notifications can be sent directly to your computer or to your cell phone via text message.
No, this DOES NOT track your student. It only records their student ID or RFID number, time, date and location of when they entered and exited the bus.

There are several reasons why this may occur:

1. Your child's information is correct but they have not scanned their card yet.
2. The school may still be in the process of setting up equipment and getting everything online.
3. Your cell/carrier information may be incorrect on the Z Pass+ website.

NOTE: You may want to inquire with the Transportation Department to see whether or not your child's bus and equipment are ready for active scanning.

You need to adjust the time zone. Follow these steps.

1. Log into your account on the Z Pass+ website. 2. Click on the "Settings" tab.
3. Click on the "Account and Payment Info" tab. 4. From there, you can adjust the time zone.

There are several reasons why this may occur:

  1. The confirmation codes come from a "do not reply" email address. Your cell company may filter it as spam. Contact your cell company and ask them to add zonarsystems.com to the White List. This is a list of email addresses that are allowed past spam filters.

  2. Your mobile plan must include SMS service. If you are unsure whether or not SMS service is included in your data plan, contact your mobile device provider to verify.

  3. In addition, make sure that SMS messages are enabled in your device's settings. Sometimes, SMS is not enabled by default or can be disabled if you have updated your operating system.

  4. Make sure that your number was entered correctly on the Z Pass+ website.

When the student's card is scanned, the scan is tagged with the latitude/longitude where it took place. This information is then reverse geocoded by Bing Maps to reflect the nearest street address. Sometimes, especially if the scan takes place in a large parking lot, the latitude/longitude will reflect an address that is adjacent to the parking lot. While the latitude/longitude is very accurate, Bing has no way of knowing which side of a large parcel actually matches the street address of the building, so it will select the closest one.

If you are still experiencing problems, contact the Transportation Office.

Text notifications will occur whenever your child’s card is scanned. To register for these notifications, enter your contact information into the Z Pass+ website. To do this, click on the Settings tab and then on Notifications. Enter your name and cellphone number or email address.

This is typically due to one of two reasons:

  • The school district may not have updated your child's information yet.
  • The school district may have entered your child's information in a different manner than expected.
 

Contact the transportation administration depending on the documentation received with your child's Z Pass bus card for assistance in resolving this issue.

For additional questions, please contact the Transportation Department at 830-885-9800.