FAQ's
How do I update my district MacBook to Monterey?
To update to Monterey, please go to Self Service. Click here to see the Monterey instructional guide.
How do I install Microsoft Office (Word, PowerPoint, Excel) on my district computer?
The district encourages the use of the web versions of Microsoft via your Office 365 account. However, should that not meet your needs, MS Office can be found in Self Service (Mac) or Portal Manager (PC). Click here for the instructional guide.
How do I reset a student password?
Teachers, you can reset a student Network/Google/ClassLink password by clicking here.
Login to the "JiJi" password reset suite with your employee login, then you will enter in the full student ID number. You must click OK on the pop up and then change the password. You can change it back to the standard # password if you wish. Wait 10-15 minutes to allow it to sync, before having the student use it. Should you need further assistance, please call the Student Support Call Center at 830.221.2694. Hours are 8AM-2PM.How do employees reset their password?
Those that received an email to claim their account upon hire, are able to reset their password using the Rapid Identity website. Click here to be taken to the website. Click "Need Help" and use the "Forgot My Password" link. It will prompt users to answer their security questions.
Employees that did not create security questions, will need to go to password.comalisd.org and login with their current district credentials and change their password. If the employee doesn't know their current password, then from any district phone, please call the Technology HD at x2027. HD will create a temporary password, to allow login to the password website.