Departments » COVID-19 » Frequently Asked Questions

Frequently Asked Questions

Please use the drop-down arrows below to expand each section. Have additional questions? Please send them to communications@comalisd.org
Can I access the campus to pick up my child's items?
The Texas Education agency has developed specific guidance for entering schools during this closure. These guidelines do not permit anyone other than teachers and staff from entering the school building. As such, parents and students will not be permitted to enter the campus to retrieve items, but should instead follow the pick up and drop off schedule and procedures that has been established.
When can I pick up personal items that my child left on campus?
Please visit the End-of-Year closeout page for information about picking up personal items, as well as dropping off district owned items. 
Will the closure affect graduation dates?
Texas State University has canceled all events at the Strahan Colosseum, including high school graduations. The district is working on alternative plans for graduation and will share that information at a later date.
Will the district's Summer SACC program be open this summer?

While summer programming is difficult to predict right now in an ever-evolving situation, if schools are allowed to open for business in the summer our program would more than likely continue as planned. As we move closer to the time of our Summer SACC Program beginning, we will update all parents that are registered to attend.

I need to check out a district issued laptop for my student. How do I do this?
You will need to call 830-221-2690 to schedule a time for our Technology Checkout Program. This line is available to checkout computers Monday-Friday from 9:00 a.m. to 4:00 p.m.
 
I scheduled a time to pick up a laptop for my student and need to reschedule.
Please contact us at 830-221-2690 to reschedule a time for our Technology Checkout Program. This line is available to checkout computers Monday-Friday from 9:00 a.m. to 4:00 p.m.
 
My student cannot login to their school email, google account, etc. who can assist me?
Please contact the Technology Help Desk at 830-221-2027.
Will the school year be extended into the summer?
At this time there is no plan to expand the school year beyond May 28.
Will I be charged for Tuition Based Pre-K or Pegasus while school is closed?
We will not be charging staff or parents for tuition-based pre-k or the Pegasus program while we are closed. For employees, we will adjust their payroll deduction on the May check. For non-employees, we will run reimbursements through RevTrak. They can also suspend future withdrawals from the system.
I need to get my child's medication from school. How can I do that?
With Governor Abbott's announcement today, the district is working on a med/student/staff belonging pick up plan. TEA is to provide guidance Tues, so the plan will be communicated to all staff and students shortly after that.
 
I need a copy of my child's shot record for college. How can I get that?
Please email your campus nurse if you need your child's shot record and cannot get it from your doctor's office. Campus nurse contact information is listed under "Administration" on your school's website. Include in your email your child's name, DOB, and address (s)he is registered under. Please note how you would like to receive the record, by email or mailed to the provided address.

Is Comal ISD offering meals for students?

Free meals for current Comal ISD students will be offered Monday-Friday and throughout the duration of campus closures at the following locations:

  •       Bill Brown Elementary
  •       Clear Springs Elementary
  •       Freiheit Elementary
  •       Goodwin Frazier Elementary
  •       Kinder Ranch Elementary
  •       Mountain Valley Elementary
  •       Morningside Elementary
  •       Rebecca Creek Elementary
  •       Specht Elementary
  •       Startzville Elementary
 

Breakfast is served from 7:00 a.m. to 8:30 a.m.
Lunch is served from 11:30 a.m. to 1:00 p.m.

Will grades be taken for the remainder of the 2019-20 school year?
Grades will not be taken for the remainder of the 2019-20 school year. Comal ISD has adopted a “Pass/Grade Review” system used to promote students to the next grade level or award credits for graduation purposes.

How does my child earn a “pass?”
Sufficient progress in the coursework, constituting the Student Self-Assessment Portfolio, shall be considered a passing grade.

Under what circumstances would my child earn a “Grade Review?”
When a student is unable or struggling to complete any work and not demonstrating sufficient progress in the course, teachers will communicate directly with students or parents to support and provide opportunities to earn a “pass.” If a student is unable to participate in the online platform, teachers may provide instruction via periodic phone calls and/or paper packets. In the case that no communication occurred for the 4th nine-week cycle, and the teacher is therefore unable to review student progress, a student might earn a Grade Review.

If my child does not receive a Pass, how do I get a Grade Review for them?
In the event a student earns a Grade Review, this will be communicated in writing to the student and parent. The campus administrator, teacher, and parent/guardian will meet to discuss factors surrounding a student’s non-participation in the Residence Learning Program and work together to create a plan for the student to attain a “pass.”

Will the assignments my child turns in be given a grade?
No. While grades will not be given for individual assignments turned in during the Residence Learning Program, teachers may provide feedback to help students progress through the coursework..

I have access to technology, but what I don’t have is time as a working parent to guide my child through the Residence Learning Program. Are you going to penalize my child because I personally don’t have the capability to guide them through this?
No. Comal ISD will work with you and your child to provide instructional support. If a student is unable to participate in the online platform, teachers may provide instruction via periodic phone calls and/or paper packets.

Are you going to retain/fail my child if I am not able to participate in the Residence Learning Program or if he/she doesn’t complete the packet?
Retention decisions will not be based on participation in the Residence Learning Program. When a student is unable or struggling to complete work and not demonstrating sufficient progress in the course, teachers will communicate directly with students or parents to support.

Does my child have to turn in every assignment in order to receive a “Pass?” What if they miss a couple of assignments?
Coursework shall be given to monitor student progress toward mastery of the standards in each subject. Sufficient progress in the coursework for the 4th nine-weeks shall be considered a passing grade.

Will the teachers be delivering new material as part of the Residence Learning Program? Depending on the course, material covered in the Residence Learning Program may be new or a review.

Will I be able to access TxConnect to monitor my child’s progress on the Residence Learning Program?
No. TxConnect will not be accessible for the remainder of the school year. Your child’s teacher will keep you updated on your child’s progress through the Residence Learning Program.

ELEMENTARY

How will my child submit coursework for the portfolio if we cannot participate in the online learning?
For students who cannot participate in online learning, the paper packets become the contents of the Student Self-Assessment Portfolios. We will work with families to collect the completed packets and reflection.

Will new material be delivered via the elementary printed packets?
Printed packets contain practice opportunities for students and may contain new material. If a student is unable to participate in the online platform, teachers may provide instruction via periodic phone calls.

If my child earns a pass by completing a printed packet, but isn’t taught new material, will he/she be at a disadvantage as compared to their classmates when school resumes?
The district is developing a comprehensive plan for when school resumes to ensure students receive the necessary instruction to be successful.

SECONDARY

Will paper packets be available for middle school and high school courses?
There are no packets for secondary students...yet. We will have secondary packets later this month. In the meantime, we encourage secondary students to participate via Google Classroom. Students with no technology access can call 830-221-2690 to inquire about checking out a laptop from the CISD Technology Department.

My child picked up a packet and does not understand the work, or is having trouble...will they be retained or fail the semester if their work is not accurate?
No. Your child’s teacher, campus principal, or school counselor are available to work with you and your child through this process.

How will a “Pass” work for Elementary and Middle School Promotion?
Students in grades K-8 who earn a “Pass,” will be promoted to the next grade level.

How will my child submit coursework for the portfolio if we cannot participate in the online learning?
For students who cannot participate in online learning, the paper packets become the contents of the Student Self-Assessment Portfolios. We will work with families to collect the completed packets and reflection. We will release additional information about secondary printed packets soon.

Why are my middle school and high school student’s assignments being assigned grades in Google Classroom?
Teachers are simply utilizing the assignment grade feature in Google Classroom as a feedback tool to communicate course progress with students. Teachers will tag certain assignments to be designated with a grade to indicate to students that the work is expected to be submitted in the course. At this time, the assignment grades within Google Classroom will not be entered into txGradebook to calculate a 4th nine-weeks average.

How does the Pass/Grade Review system apply to dual credit and dual enrollment courses?
In both dual credit and dual enrollment, students have the opportunity to earn high school credit as well as earn college credit. The Pass/Grade Review system is applied to high school credit. The college credit requirements will follow guidance delivered by the institution of higher education associated with the course. For dual credit, St Philip’s College will communicate with students through their Alamo Colleges Canvas account. For dual enrollment (OnRamps), the University of Texas will communicate with students through their UT Canvas account.

If my student was previously participating or recently placed in credit recovery, do they continue with credit recovery and the Residence Learning Program?
Yes, students placed in credit recovery will need to continue working through the credit recovery class and participate in the Residence Learning Program for the 4th nine weeks.

How will my student be affected by the district decision to include the spring semester grades when calculating rank and GPA?
Information will be provided soon that outlines different scenarios to help students and parents understand how semester and final grades will be calculated.