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txConnect
System Requirements

Program Links Welcome Page txConnect Parent Guide Studywiz

FAQ Setup Instructions Troubleshooting

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PC Operating System
The recommended operating system is Microsoft Windows 2000 (current service pack), Microsoft Windows XP (Service Pack 2), or Microsoft Windows Vista.

Browser Setup
The minimum browser for txConnect is Internet Explorer 6.0 or later. txConnect will also work with Mozilla Firefox 1.5 or later for Windows 2000, Windows XP, or Windows Vista. Mac OS X users should use Firefox or Safari. Please check your browser settings to ensure that your browser is set up to accommodate the txConnect requirements. Note: Some antivirus software blocks cookies and pop-up windows. In addition to the instructions below, check your antivirus software to ensure that it is not blocking cookies or popup windows from txConnect.
Windows Internet Explorer
To add txConnect to the trusted sites:
Adding the txConnect Web site to the trusted sites means that you trust txConnect to use cookies. The use of cookies is required for proper operation of txConnect.
1.	In the browser, from the Tools menu, select Internet Options. The Internet Options dialog box is displayed.
2.	From the Internet Options dialog box, click Security.
3.	Under Select a zone to view or change security settings, click Trusted sites.
4.	Click Sites. The Trusted sites dialog box is displayed.
5.	Under Add this website to the zone, type the exact Web site address that you use to access txConnect. Note: If the Web site address begins with https, then select Require server verification (https:) for all sites in this zone. If the Web site address does not begin with https, then ensure that Require server verification (https:) for all sites in this zone is not selected.
6.	Click Add. The Web site will appear under Websites.
7.	To close the Trusted sites dialog box, click Close.
8.	To close the Internet Options dialog box, click OK.
To disable the pop-up blocker for txConnect
txConnect occasionally uses pop-up windows to display information. The pop-up blocker must be disabled for the txConnect Web site for proper operation of txConnect.
1.	In the browser, from the Tools menu, select Internet Options. The Internet Options dialog box is displayed.
2.	From the Internet Options dialog box, click Privacy. If Turn on Pop-up Blocker is selected, then continue.
3.	Under Pop-up Blocker, click Settings. The Pop-up Blocker Settings dialog box is displayed.
4.	Under Address of website to allow, type the exact Web site address that you use to access txConnect.
5.	Click Add. The Web site will appear under Allowed sites.
6.	To close the Pop-up Blocker Settings dialog box, click Close.
7.	To close the Internet Options dialog box, click OK.

Mozilla Firefox
For proper operation of txConnect when using Mozilla Firefox, the use of cookies is required. The pop-up blocker must be disabled for the txConnect Web site, and JavaScript must be enabled for the txConnect Web site.
To enable cookies for txConnect:
1.	In the browser, from the Tools menu, select Options. The Options dialog box is displayed.
2.	From the Options dialog box, click Privacy.
3.	Under Cookies, click Exceptions. The Exceptions - Cookies dialog box is displayed.
4.	Under Address of web site, type the exact Web site address that you use to access txConnect.
5.	Click Allow. The Web site will appear under Sites, and the Status will be set to Allow.
6.	To close the Exceptions - Cookies dialog box, click Close.
7.	To close the Options dialog box, click OK.
To enable pop-up windows for txConnect:
1.	In the browser, from the Tools menu, select Options. The Options dialog box is displayed.
2.	From the Options dialog box, click Content.
3.	Next to Block pop-up windows, click Exceptions. The Allowed Sites - Popups dialog box is displayed.
4.	Under Address of web site, type the exact Web site address that you use to access txConnect.
5.	Click Allow. The Web site will appear under Sites, and the Status will be set to Allow.
6.	To close the Allowed Sites - Popups dialog box, click Close.
7.	To close the Options dialog box, click OK.
To enable JavaScript for txConnect:
1.	In the browser, from the Tools menu, select Options. The Options dialog box is displayed.
2.	From the Options dialog box, click Content.
3.	Ensure that Enable JavaScript is selected.
4.	To close the Options dialog box, click OK.

Safari for Mac OS X
To enable cookies for txConnect:
The use of cookies is required for proper operation of txConnect.
1.	In the browser, from the menu bar, select Safari, and then select Preferences. The Preferences dialog box is displayed.
2.	In the Preferences dialog box, select Security.
3.	Next to Accept Cookies, select Only from sites I visit.
4.	Close the Preferences dialog box.
To enable JavaScript for txConnect:
JavaScript must be enabled for the txConnect Web site for proper operation of txConnect.
1.	In the browser, from the menu bar, select Safari, and then select Preferences. The Preferences dialog box is displayed.
2.	In the Preferences dialog box, select Security.
3.	Next to Web Content, ensure that Enable JavaScript is selected.

Error Handling
In many cases, application errors that cause error messages are corrected quickly. Often if you wait for a while and then return to txConnect, the system will work properly.
If an error is caused by invalid data that you have entered, a message on the page prompts you to correct the entry. Once you correct the error, you can continue.
The following types of errors may be generated in the txConnect application:
•	Unexpected error: This error is due to some exception that has been generated by the application. If you lose your session, you are returned to the Login page or the current page. The application logs the exception information.Unexpected error: This error is due to some exception that has been generated by the application. If you lose your session, you are returned to the Login page or the current page. The application logs the exception information.
•	Database communication error: This error occurs if the application is unable to communicate with the txConnect database. Usually, this is a very brief issue. Wait a few minutes, and then try the action again. The error is logged in the event log.
•	Session loss error: This error occurs if the session has been cleared because the application was reset. If the you lose your session, you are returned to the Login page. If this occurs, you should wait a few minutes and then log on again. The error is logged in the event log.
•	Configuration error: This error occurs if there is an error in the web.config file or service environment. The error is logged in the event log when starting the application.

If an error persists, please contact the campus registrar. Be sure to provide the following:
•	The error message, including the code that is displayed below the error message
•	The action that you were attempting when the error occurred