Q1. How do I create a txConnect account?
The registration process is self-administered. From the txConnect login page, click the New User link to go to the Registration page. To create a new account, you will need:
- Child’s student portal ID (obtained through your child’s campus)
- Child’s birthday
- A valid email address
After you complete the application, your account is immediately processed.
Q2. What if I don’t have a portal ID?
You will need to contact your child’s campus and show proper identification in order to request your information.
Q3. What do I do if I have forgotten my username/password?
Simply follow the “Forgot your Username/Password” link on the log in screen and it will step you through the reset process. You will need to know the answer to your “hint” question that you setup when creating your account.
Q4. What do I do if my txConnect account is locked?
Your account will be locked for 10 minutes after three unsuccessful attempts.
Q5. What if I don’t have an email account?
There are many free sites that provide email accounts. The email is required so that your triggers can be emailed to you. Triggers are messages that are emailed to the parent when grades or attendance fall below a certain level.
Q6. How do I set up/turn off automatic alerts for absences/grades?
You are automatically setup for two alerts when you create your account.
- Unexcused absence alert, first occurrence of the day
- Failing grade alert
If you would like to change these, you can do so from the Alerts page located in the green menu bar. Then click on the Subscribe to Alerts tab to view the options.
Q7. How will I know when grades are updated?
Grades are updated every night at 10:00pm. We are asking teachers to update grades by Friday at 4:00. Please allow extra time for writing assignments or projects.
Q8. What do I do if I have a question about my child’s grades or assignments?
A: Contact the teacher directly. You can click on the teacher’s name to send them an email. You can also click on the yellow note icon next to their name to retrieve their contact phone number. The office will not be able to answer specific questions about your child’s grades.
Q9. When I click on the link to email a teacher in txConnect, my computer asks me to set up an Outlook account and I don’t use Outlook.
A: Each computer has a “default” setting. Your computer may be set to automatically open Outlook when you click on an email link from the web. You will need to go into your setting and change the default to whichever email you currently use.
