| Units of Study |
Knowledge and Skills |
Student Expectations |
Resources |
I. Principles of Time Management |
A. Time management
B. Decision making |
(10) The student develops principles
in time management, decision
making, effective communication,
and prioritizing. |
(A) apply effective practices for managing time and energy |
• ME – Chapter 10
• PFDCC
• PFDTIG
• SPFL
• TT
• Mind Tools www.mindtools.com |
| (B) analyze various steps in the decisionmaking process |
| (C) discuss the importance of balancing a career, family, and leisure activities |
II. Leadership and Teamwork Skills |
A. Problem solving
B. Team building
C. Community service |
(7) The student uses leadership and
teamwork skills in collaborating with
others to accomplish organizational
goals and objectives. |
(A) apply team-building skills |
• HSFL – Chapter 23
• PFDCC
• PFDTIG
• SPFL
• TT
• Mind Tools www.mindtools.com |
| (B) apply decision-making and problem-solving skills |
| (C) apply teamwork and leadership qualities in creating a pleasant work environment |
(D) determine the impact of cultural
diversity on teamwork |
(E) participate in community service
opportunities to enhance professional skills |
III. Management Principals |
A. Numerical concepts
B. Products and services
C. Industry functions
D. Quality control systems |
(5) The student understands roles within teams, work units, departments, organizations, interorganization systems, and the larger environment of the travel and tourism industry. |
(A) explain the functions and interactions of departments within a travel and tourism business |
• HSCG – Chapters 7, 16, 17, 18, 19, 20
• HSFL – Chapter 16
• ME – Chapter 11
• American Hotel and Lodging Association
www.ahla.com
• Texas Hotel and Lodging Association
www.texaslodging.com
• Texas Travel Industry Association
www.ttia.org
• Travel Industry Association of America
www.tia.org
• Travel Industry Wire
www.travelindustrywire.com |
| (B) explain the functions and interactions of various travel and tourism businesses |
| (C) implement quality-control systems and practices |
| (D) develop and manage plans to accomplish organizational goals |
(E) formulate collaboration with other industries to provide an all-inclusive
product for the customer |
(11) The student uses technical knowledge and skills required to pursue careers in the travel and
tourism industry. |
(A) develop job-specific technical vocabulary |
| (I) demonstrate an understanding of tourism sales and distribution systems |
| (1) The student gains academic knowledge and skills required to pursue the full range of career and postsecondary education opportunities within the travel and tourism industry. |
(D) calculate correctly using numerical concepts such as percentages and
estimations in practical situations |
(E) investigate the elements of geography that affect travel and tourism customer
service |
| (F) summarize how to use the state of the economy to plan products and service |
| IV. Communication Skills |
A. Written composition
B. Verbal and nonverbal communication
C. Presentation skills |
(1) The student gains academic knowledge and skills required to pursue the full range of career and postsecondary education opportunities within the travel and tourism industry. |
(A) organize oral and written information |
• HSFL – Chapter 23
• ME – Chapter 8 |
(B) compose a variety of written
documents such as itineraries, thank you
letters, presentations, and advertisements |
(C) deliver different types of presentations
such as informative, instructional,
persuasive, and decision-making
|
(2) The student uses oral and
written communication skills in
creating, expressing, and
interpreting information and ideas,
including technical terminology and
information. |
(A) employ verbal skills when obtaining and conveying information |
(B) use verbal and nonverbal
communication skills effectively with
individuals such as customers, coworkers,
and employers to foster positive
relationships |
(C) develop and deliver presentations
using appropriate technology to engage
and inform audiences |
(11) The student uses technical
knowledge and skills required to
pursue careers in the travel and
tourism industry. |
(J) demonstrate knowledge of destination
and attraction planning and development,
including the use of organizations such as
convention and visitor's bureaus and state
tourist boards |
| V. Guest Services |
A. Industry vocabulary
B. Selling process
C. Marketing research
D. Cultural diversity |
(11) The student uses technical
knowledge and skills required to
pursue careers in the travel and
tourism industry. |
(A) develop job specific technical
vocabulary |
• HSFL – Chapters 2, 18
• ME – Chapters 12, 13, 14, 15, 28, 29
• American Hotel & Lodging Educational
Institute www.ahlei.org
• Hotel News Resource
www.hotelnewsresource.com/HNRcategory-
category-Sales.html
• Hotels Magazine www.hotelsmag.com
• Hotel World Network
www.hotelworldnetwork.com
• ITA Office of Travel & Tourism Industries
tinet.ita.doc.gov
• Travel Industry Wire
www.travelindustrywire.com |
| (B) use marketing techniques to sell products and services |
| C) evaluate current and emerging technologies to improve guest services |
| (D) use different types of payment options |
| (E) analyze customer service concepts |
| (F) evaluate customer service scenarios |
(G) describe how customer service affects
a company's bottom line |
(H) develop an awareness of cultural diversity to enhance travel planning by
exploring differences in social etiquette, dress, and behaviors of different countries |
| (J) demonstrate knowledge of destination and attraction planning and development, including the use of organizations such as convention and visitor's bureaus and state tourist boards |
| VI. Industry Research |
A. Critical thinking skills
B. Making informed travel decisions
C. Budgeting and forecasting
D. Improving services and products |
(3) The student solves problems
using critical-thinking skills
independently and in teams. |
(A) generate creative ideas by brainstorming possible solutions |
• ME – Chapters 28, 29
• ITA Office of Travel & Tourism Industries
tinet.ita.doc.gov
• Travel Industry Wire
www.travelindustrywire.com |
| (B) guide individuals through the process of making informed travel decisions |
(C) use principles of budgeting and forecasting to maximize profit and growth
for travel and tourism establishments |
(D) analyze customer comments to formulate improvements in services and
products and training of staff |
| VII. Industry Regulations and Compliance |
A. Safety hazards
B. Health codes
C. Security measures |
(6) The student understands the
importance of health, safety, and
environmental systems in the travel
and tourism industry and their
importance to organizational
performance and regulatory
compliance. |
(A) identify hazards common to workplaces such as safety, health, and environmental hazards |
• HSCG – Chapter 11
• HSFL – Chapter 20
• Federal Emergency Management Agency
www.fema.gov
• ITA Office of Travel & Tourism Industries
tinet.ita.doc.gov
• Mayo Clinic
www.mayoclinic.com/health/FirstAidIndex/
FirstAidIndex
• OSHA www.osha.gov
• Texas Department of State Health
Services www.dshs.state.tx.us
• Travel Industry Wire
www.travelindustrywire.com
• U.S. Department of Health & Human
Services www.hhs.gov |
(B) use industry standards to implement safety precautions to maintain a safe
worksite |
| (C) demonstrate first aid and cardiopulmonary resuscitation |
| (D) describe environmental procedures that ensure a facility is in compliance with health codes |
| (E) describe how to respond to emergency situations |
(F) analyze potential effects caused by common chemicals and hazardous
materials
|
| (G) analyze security measures to protect the guests, customers, and staff and to limit liability |
| VIII. Information Technology |
A. Verbal skills
B. Workplace technology |
(4) The student uses information technology tools specific to the travel and tourism industry to access, manage, integrate, and create information. |
(A) operate electronic mail applications to communicate within a workplace |
• HSCG – Chapter 4
• HSFL – Chapter 23
• MY – Chapter 9
• Hospitality.net
www.hospitalitynet.org/news/index.html
• Travel Industry Wire
www.travelindustrywire.com |
| (B) distinguish among the different modes of travel such as airline, cruise line, and rail |
| (C) differentiate among recreation, amusement, attraction, and resort venues |
| (D) use technology applications to perform workplace tasks |
| (E) understand the travel arrangements system used for booking reservations |
| (F) employ computer operations applications to manage work tasks |
| (G) create complex multimedia publications |
| (1) The student gains academic knowledge and skills required to pursue the full range of career and postsecondary education opportunities within the travel and tourism industry. |
(B) compose a variety of written documents such as itineraries, thank you
letters, presentations, and advertisements |
| (11) The student uses technical knowledge and skills required to pursue careers in the travel and tourism industry. |
(C) evaluate current and emerging technologies to improve guest services |
| (J) demonstrate knowledge of destination and attraction planning and development, including the use of organizations such as convention and visitor's bureaus and state tourist boards |
(2) The student uses oral and written communication skills in creating, expressing, and interpreting information and ideas,
including technical terminology and information. |
(C) develop and deliver presentations using appropriate technology to engage
and inform audiences |
| IX. Employability Skills |
A. Employment skills
B. Professional portfolio
C. Career performance |
9) The student knows and
understands the importance of
employability skills and is able to
explore and effectively plan for
managing travel and tourism
careers. |
(A) identify behaviors necessary to be employable and maintain employment
such as positive work ethics and positive personal qualities |
• HSCG – Chapter 5
• HSFL – Chapter 23
• CC
• MY – Chapters 4, 7, 8, 10
• ME – Chapter 38
• Achieve Texas www.achievetexas.org
• America’s Career Infonet
www.acinet.org/acinet
• Collegegrad.com www.collegegrad.com
• Job Star Central www.jobstar.org
• Labor Market and Career Information
(LMCI) www.lmci.state.tx.us
• Monster www.monster.com
• National Research Center for Career and
Technical Education
www.nccte.org
• Small Business Administration
www.sba.gov
• Texas Workforce Commission
www.twc.state.tx.us
• Travel Industry Wire
www.travelindustrywire.com
• U.S. Department of Labor – Occupational
Outlook Handbook
www.bls.gov/oco
• U.S. Department of Labor
www.dol.gov |
(B) identify the training and education requirements that lead toward an
appropriate certification for employment |
(C) demonstrate skills related to seeking employment in the travel and tourism
industry
|
| (D) demonstrate proper interview techniques |
| (E) update a career portfolio |
| (I) interpret the effect of stress, fatigue, and anxiety on job performance |
| (J) complete required employment forms such as I-9, work visa, W-4, and licensures to meet employment requirements |
| X. Professional Ethics |
A. Ethical reasoning
B. Professional expectations |
(8) The student knows and understands the importance of professional ethics and legal
responsibilities. |
(A) apply ethical reasoning to a variety of workplace situations in order to make decisions |
• CC
• MY – Chapter 12
• Entrepreneur.com www.entrepreneur.com
• Travel Industry Wire
www.travelindustrywire.com |
| (B) examine information on organizational policies in handbooks and manuals |
| (C) develop guidelines for professional conduct |
(9) The student knows and understands the importance of employability skills and is able to
explore and effectively plan for managing travel and tourism careers. |
(A) identify behaviors necessary to be employable and maintain employment
such as positive work ethics and positive personal qualities |
| (L) explore entrepreneurship opportunities |
| XI. Professional Development |
A. Training Opportunities
B. Entrepreneurship |
(9) The student knows and
understands the importance of
employability skills and is able to
explore and effectively plan for
managing travel and tourism
careers. |
(F) identify and exhibit traits for retaining
employment |
• HSCG – Chapter 6
• HSFL – Chapter 24
• MY – Chapter 11
• Entrepreneur.com
www.entrepreneur.com
• Travel Industry Wire
www.travelindustrywire.com |
(G) investigate professional development
training opportunities to keep current within
the industry
|
(H) examine appropriate credentialing
requirements to maintain compliance with
industry requirements |
(K) research the local and regional labor
workforce market to determine
opportunities for advancement |