Travel and Tourism Management
Scope and Sequences
Cluster: Hospitality and Tourism
Course Name: §130.225 Travel and Tourism Management (One-Half to One Credit)
Course Description: This course incorporates management principles and procedures of the travel and tourism industry as well as destination geography, airlines, international travel, cruising, travel by rail, lodging, recreation, amusements, attractions, and resorts. Employment qualifications and opportunities are also included in this course. Students are encouraged to participate in extended learning experiences such as career and technical student organizations and other leadership or extracurricular organizations.
Course Requirements: This course is recommended for students in Grades 10-12. Recommended prerequisite: Principles of Hospitality and
Tourism. Students must have access to computers and the Internet.
Equipment: None
 
Units of Study Knowledge and Skills Student Expectations Resources

I. Principles of Time Management

A. Time management

B. Decision making
(10) The student develops principles
in time management, decision
making, effective communication,
and prioritizing.
(A) apply effective practices for managing time and energy • ME – Chapter 10
• PFDCC
• PFDTIG
• SPFL
• TT
• Mind Tools www.mindtools.com
(B) analyze various steps in the decisionmaking process
(C) discuss the importance of balancing a career, family, and leisure activities

II. Leadership and Teamwork Skills

A. Problem solving

B. Team building

C. Community service
(7) The student uses leadership and
teamwork skills in collaborating with
others to accomplish organizational
goals and objectives.
(A) apply team-building skills • HSFL – Chapter 23
• PFDCC
• PFDTIG
• SPFL
• TT
• Mind Tools www.mindtools.com
(B) apply decision-making and problem-solving skills
(C) apply teamwork and leadership qualities in creating a pleasant work environment
(D) determine the impact of cultural
diversity on teamwork
(E) participate in community service
opportunities to enhance professional skills

III. Management Principals

A. Numerical concepts

B. Products and services

C. Industry functions

D. Quality control systems
(5) The student understands roles within teams, work units, departments, organizations, interorganization systems, and the larger environment of the travel and tourism industry. (A) explain the functions and interactions of departments within a travel and tourism business • HSCG – Chapters 7, 16, 17, 18, 19, 20
• HSFL – Chapter 16
• ME – Chapter 11
• American Hotel and Lodging Association
www.ahla.com
• Texas Hotel and Lodging Association
www.texaslodging.com
• Texas Travel Industry Association
www.ttia.org
• Travel Industry Association of America
www.tia.org
• Travel Industry Wire
www.travelindustrywire.com
(B) explain the functions and interactions of various travel and tourism businesses
(C) implement quality-control systems and practices
(D) develop and manage plans to accomplish organizational goals
(E) formulate collaboration with other industries to provide an all-inclusive
product for the customer
(11) The student uses technical knowledge and skills required to pursue careers in the travel and
tourism industry.
(A) develop job-specific technical vocabulary
(I) demonstrate an understanding of tourism sales and distribution systems
(1) The student gains academic knowledge and skills required to pursue the full range of career and postsecondary education opportunities within the travel and tourism industry. (D) calculate correctly using numerical concepts such as percentages and
estimations in practical situations
(E) investigate the elements of geography that affect travel and tourism customer
service
(F) summarize how to use the state of the economy to plan products and service
IV. Communication Skills
A. Written composition

B. Verbal and nonverbal communication

C. Presentation skills
(1) The student gains academic knowledge and skills required to pursue the full range of career and postsecondary education opportunities within the travel and tourism industry. (A) organize oral and written information • HSFL – Chapter 23
• ME – Chapter 8
(B) compose a variety of written
documents such as itineraries, thank you
letters, presentations, and advertisements
(C) deliver different types of presentations
such as informative, instructional,
persuasive, and decision-making
(2) The student uses oral and
written communication skills in
creating, expressing, and
interpreting information and ideas,
including technical terminology and
information.
(A) employ verbal skills when obtaining and conveying information
(B) use verbal and nonverbal
communication skills effectively with
individuals such as customers, coworkers,
and employers to foster positive
relationships
(C) develop and deliver presentations
using appropriate technology to engage
and inform audiences
(11) The student uses technical
knowledge and skills required to
pursue careers in the travel and
tourism industry.
(J) demonstrate knowledge of destination
and attraction planning and development,
including the use of organizations such as
convention and visitor's bureaus and state
tourist boards
V. Guest Services
A. Industry vocabulary

B. Selling process

C. Marketing research

D. Cultural diversity
(11) The student uses technical
knowledge and skills required to
pursue careers in the travel and
tourism industry.
(A) develop job specific technical
vocabulary
• HSFL – Chapters 2, 18
• ME – Chapters 12, 13, 14, 15, 28, 29
• American Hotel & Lodging Educational
Institute www.ahlei.org
• Hotel News Resource
www.hotelnewsresource.com/HNRcategory-
category-Sales.html

• Hotels Magazine www.hotelsmag.com
• Hotel World Network
www.hotelworldnetwork.com
• ITA Office of Travel & Tourism Industries
tinet.ita.doc.gov
• Travel Industry Wire
www.travelindustrywire.com
(B) use marketing techniques to sell products and services
C) evaluate current and emerging technologies to improve guest services
(D) use different types of payment options
(E) analyze customer service concepts
(F) evaluate customer service scenarios
(G) describe how customer service affects
a company's bottom line
(H) develop an awareness of cultural diversity to enhance travel planning by
exploring differences in social etiquette, dress, and behaviors of different countries
(J) demonstrate knowledge of destination and attraction planning and development, including the use of organizations such as convention and visitor's bureaus and state tourist boards
VI. Industry Research
A. Critical thinking skills

B. Making informed travel decisions

C. Budgeting and forecasting

D. Improving services and products
(3) The student solves problems
using critical-thinking skills
independently and in teams.
(A) generate creative ideas by brainstorming possible solutions • ME – Chapters 28, 29
• ITA Office of Travel & Tourism Industries
tinet.ita.doc.gov
• Travel Industry Wire
www.travelindustrywire.com
(B) guide individuals through the process of making informed travel decisions
(C) use principles of budgeting and forecasting to maximize profit and growth
for travel and tourism establishments
(D) analyze customer comments to formulate improvements in services and
products and training of staff
VII. Industry Regulations and Compliance
A. Safety hazards

B. Health codes

C. Security measures
(6) The student understands the
importance of health, safety, and
environmental systems in the travel
and tourism industry and their
importance to organizational
performance and regulatory
compliance.
(A) identify hazards common to workplaces such as safety, health, and environmental hazards • HSCG – Chapter 11
• HSFL – Chapter 20
• Federal Emergency Management Agency
www.fema.gov
• ITA Office of Travel & Tourism Industries
tinet.ita.doc.gov
• Mayo Clinic
www.mayoclinic.com/health/FirstAidIndex/
FirstAidIndex

• OSHA www.osha.gov
• Texas Department of State Health
Services www.dshs.state.tx.us
• Travel Industry Wire
www.travelindustrywire.com
• U.S. Department of Health & Human
Services www.hhs.gov
(B) use industry standards to implement safety precautions to maintain a safe
worksite
(C) demonstrate first aid and cardiopulmonary resuscitation
(D) describe environmental procedures that ensure a facility is in compliance with health codes
(E) describe how to respond to emergency situations
(F) analyze potential effects caused by common chemicals and hazardous
materials
(G) analyze security measures to protect the guests, customers, and staff and to limit liability
VIII. Information Technology
A. Verbal skills

B. Workplace technology
(4) The student uses information technology tools specific to the travel and tourism industry to access, manage, integrate, and create information. (A) operate electronic mail applications to communicate within a workplace • HSCG – Chapter 4
• HSFL – Chapter 23
• MY – Chapter 9
• Hospitality.net
www.hospitalitynet.org/news/index.html
• Travel Industry Wire
www.travelindustrywire.com
(B) distinguish among the different modes of travel such as airline, cruise line, and rail
(C) differentiate among recreation, amusement, attraction, and resort venues
(D) use technology applications to perform workplace tasks
(E) understand the travel arrangements system used for booking reservations
(F) employ computer operations applications to manage work tasks
(G) create complex multimedia publications
(1) The student gains academic knowledge and skills required to pursue the full range of career and postsecondary education opportunities within the travel and tourism industry. (B) compose a variety of written documents such as itineraries, thank you
letters, presentations, and advertisements
(11) The student uses technical knowledge and skills required to pursue careers in the travel and tourism industry. (C) evaluate current and emerging technologies to improve guest services
(J) demonstrate knowledge of destination and attraction planning and development, including the use of organizations such as convention and visitor's bureaus and state tourist boards
(2) The student uses oral and written communication skills in creating, expressing, and interpreting information and ideas,
including technical terminology and information.
(C) develop and deliver presentations using appropriate technology to engage
and inform audiences
IX. Employability Skills
A. Employment skills

B. Professional portfolio

C. Career performance
9) The student knows and
understands the importance of
employability skills and is able to
explore and effectively plan for
managing travel and tourism
careers.
(A) identify behaviors necessary to be employable and maintain employment
such as positive work ethics and positive personal qualities
• HSCG – Chapter 5
• HSFL – Chapter 23
• CC
• MY – Chapters 4, 7, 8, 10
• ME – Chapter 38
• Achieve Texas www.achievetexas.org
• America’s Career Infonet
www.acinet.org/acinet
• Collegegrad.com www.collegegrad.com
• Job Star Central www.jobstar.org
• Labor Market and Career Information
(LMCI) www.lmci.state.tx.us
• Monster www.monster.com
• National Research Center for Career and
Technical Education
www.nccte.org
• Small Business Administration
www.sba.gov
• Texas Workforce Commission
www.twc.state.tx.us
• Travel Industry Wire
www.travelindustrywire.com
• U.S. Department of Labor – Occupational
Outlook Handbook
www.bls.gov/oco
• U.S. Department of Labor
www.dol.gov
(B) identify the training and education requirements that lead toward an
appropriate certification for employment
(C) demonstrate skills related to seeking employment in the travel and tourism
industry


(D) demonstrate proper interview techniques
(E) update a career portfolio
(I) interpret the effect of stress, fatigue, and anxiety on job performance
(J) complete required employment forms such as I-9, work visa, W-4, and licensures to meet employment requirements
X. Professional Ethics
A. Ethical reasoning

B. Professional expectations
(8) The student knows and understands the importance of professional ethics and legal
responsibilities.
(A) apply ethical reasoning to a variety of workplace situations in order to make decisions • CC
• MY – Chapter 12
• Entrepreneur.com www.entrepreneur.com
• Travel Industry Wire
www.travelindustrywire.com
(B) examine information on organizational policies in handbooks and manuals
(C) develop guidelines for professional conduct
(9) The student knows and understands the importance of employability skills and is able to
explore and effectively plan for managing travel and tourism careers.
(A) identify behaviors necessary to be employable and maintain employment
such as positive work ethics and positive personal qualities
(L) explore entrepreneurship opportunities
XI. Professional Development
A. Training Opportunities

B. Entrepreneurship
(9) The student knows and
understands the importance of
employability skills and is able to
explore and effectively plan for
managing travel and tourism
careers.
(F) identify and exhibit traits for retaining
employment
• HSCG – Chapter 6
• HSFL – Chapter 24
• MY – Chapter 11
• Entrepreneur.com
www.entrepreneur.com
• Travel Industry Wire
www.travelindustrywire.com
(G) investigate professional development
training opportunities to keep current within
the industry
(H) examine appropriate credentialing
requirements to maintain compliance with
industry requirements
(K) research the local and regional labor
workforce market to determine
opportunities for advancement
 
Resources  
Books  
CC 1878787004 - Career Choices (text with online access), Academic Innovations, 2003
HSCG Hospitality Services Curriculum Guide, Reference Book, Student Activity, and Tests, Curriculum Center for FCS, 2003
HSFL 1590701526 - Hospitality Services: Food and Lodging, Goodheart-Willcox Company, 2004
ME 26441918 - Marketing Essentials, Glencoe/McGraw Hill Division, 2002
MY 538436409 - Marketing Yourself, Cengage Learning Inc./South-Western, 2004
PFDCC 1569186596 - Personal and Family Development Curriculum Caddy, CEV Multimedia, Ltd., 2004
PFDTIG Personal and Family Development Teacher’s Instructional Guide, Curriculum Center for FCS, 2008
SPFL 1590701003 - Skills for Personal and Family Living, Goodheart-Willcox Company, 2004
TT 0078463696 - Today’s Teen, Glencoe/McGraw-Hill Division, 2004
   
Websites  
Achieve Texas http://www.achievetexas.org
America’s Career Infonet http://www.acinet.org/acinet
American Hotel and Lodging Association http://www.ahla.com
American Hotel & Lodging Educational
Institute
http://www.ahlei.org
Collegegrad.com http://www.collegegrad.com
Entrepreneur.com http://www.entrepreneur.com
Federal Emergency Management
Agency
http://www.fema.gov
Hospitality.net http://www.hospitalitynet.org/news/index.html
Hotel News Resource http://www.hotelnewsresource.com/HNR-category-category-Sales.html
Hotels Magazine http://www.hotelsmag.com
Hotel World Network http://www.hotelworldnetwork.com
ITA Office of Travel & Tourism
Industries
http://tinet.ita.doc.gov
Job Star Central http://www.jobstar.org
Labor Market and Career Information (LMCI) http://www.lmci.state.tx.us
Mayo Clinic http://www.mayoclinic.com/health/FirstAidIndex/FirstAidIndex
Mind Tools http://www.mindtools.com
Monster http://www.monster.com
National Research Center for Career and Technical Education http://www.nccte.org
OSHA http://www.osha.gov
Small Business Association http://www.sba.gov
Texas Department of State Health Services http://www.dshs.state.tx.us
Texas Hotel and Lodging Association http://www.texaslodging.com
Texas Travel Industry Association http://www.ttia.org
Texas Workforce Commission http://www.twc.state.tx.us
Travel Industry Association of America http://www.tia.org
Travel Industry Wire http://www.travelindustrywire.com
U.S. Department of Health & Human
Services
http://www.hhs.gov
U.S. Department of Labor http://www.dol.gov
U.S. Department of Labor –
Occupational Outlook Handbook
http://www.bls.gov/oco

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